Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
- I need to change my password
- My wife is mad because my W2 has not shown up
- How do I change my email address linked to my account?
- My application crashed twice today while I was using it.
- I was overcharged for last month’s subscription fee.
- Can you tell me more about the premium plan features?
- I want to leave feedback about your customer service representative.
- I forgot my password and need to reset it.
- My device won’t connect to Wi-Fi. What should I do?
- What is your return policy on electronic products?
- Where can I find pricing information for bulk orders?
- The latest update has a lot of bugs, I want to report them.
- I'm considering switching providers unless you can offer a better deal.
- My last interaction wasn’t great, and I'm thinking about what to do next.
- Everything was fine until the last update.
- Can someone explain the new features mentioned in your latest email?
- I heard you have a new loyalty program; how does that affect my current subscription?
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