Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
My last interaction wasn’t great, and I'm thinking about what to do next.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Feedback and Complaints",
"probability": 90,
"follow-up": "I\u0027m sorry to hear that. Could you please provide more details about your last interaction so we can address your concerns?",
"user_mood": "frustrated"
}
}