Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I'm considering switching providers unless you can offer a better deal.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Customer Service",
"probability": 85,
"follow-up": "Can you please provide more details about your current plan and what kind of deal you are looking for?",
"user_mood": "frustrated"
}
}