Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
What is your return policy on electronic products?
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Customer Service",
"probability": 90,
"follow-up": "Could you please provide more details about the product you are inquiring about?",
"user_mood": "neutral"
}
}