Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I need to change my password
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"name": "Account Management",
"probability": 90,
"follow-up": "Would you like assistance with resetting your password?",
"user_mood": "neutral"
}