Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
I was overcharged for last month’s subscription fee.
Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Customer Service",
"probability": 95,
"follow-up": "I\u0027m sorry to hear that. Could you please provide your account details so we can look into this for you?",
"user_mood": "frustrated"
}
}