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Ivr Categorization

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Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.

Prompt #32

I was overcharged for last month’s subscription fee.
Created Apr 21, 2024 Updated Apr 21, 2024

AI Responses (1) 

{
  "category": {
    "name": "Customer Service",
    "probability": 95,
    "follow-up": "I'm sorry to hear that. Could you please provide your account details so we can look into this for you?",
    "user_mood": "frustrated"
  }
}
Total Tokens
340
Processing Time
1.80s
Updated
Jun 04
Model
IVR Response